Customer Service Representative
Core
Reliable point of contact for customers to receive shipment updates, raise new job orders, and handle/distribute customer requests for logistics services.
Role type
Customer Service Representative (Logistics/Supply Chain)
Builds
Shipment tracking updates, shipping solution designs, and client communication for World Courier services.
Domain
Healthcare logistics / Pharmaceutical supply chain
Required skills
Shipment tracking, shipping solution design, documentation review, regulatory compliance (ADR/DGR/IATA), system management (TMS/Use Case), client communication, cross-department coordination
Preferred skills
Project management, initiative, prioritization, calm under pressure, shift flexibility
Technologies
TMS System, Use Case Management tool
Responsibilities
Handle client enquiries and provide service information, design shipments and determine shipping solutions, review and amend customer documentation, monitor and track ongoing shipments, advise destination offices on handling instructions, coordinate with Ops and Sales departments
Seniority
Individual Contributor, operational level