Technical Support Engineer (TSE) MDP
Core
Provides technical support, escalations, and system installation/upgrades for semiconductor and display manufacturing equipment at customer sites.
Role type
Technical Support Engineer (Field/Alpha/Beta Site)
Builds
Field support for semiconductor and display chip manufacturing equipment
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
client delivery
Required skills
Equipment troubleshooting, system installation, calibration, performance data analysis, documentation creation, technical escalation management
Preferred skills
Conceptual expertise in materials science, knowledge of market competition, project leadership
Technologies
Semiconductor manufacturing tools, engineering software, performance monitoring systems
Responsibilities
Handle technical escalations and fleet performance issues for specific customers; Act as focal point for field engineers diagnosing and repairing equipment; Provide Alpha and Beta site support for new hardware/software installation and testing; Generate system performance metrics (MTBF, MTBI, Availability); Create and review technical documentation (CENs, BKMs) and support plans.