Operations and Customer Quality Manager
Core
Develops and applies quality standards, conducts tests, and drives continuous improvement for hardware manufacturing equipment to ensure product quality and reduce customer complaints.
Role type
Senior IC Quality Engineer / Operations Manager
Builds
Semiconductor equipment and advanced display manufacturing solutions
Domain
Semiconductor manufacturing / Hardware Engineering
Required skills
Root Cause Analysis (8D/SCAR), FMEA, DMAIC, Statistical Process Control, Lean Manufacturing, APQP, PPAP, ISO9001, Data Analysis (Excel, Power BI), Supplier Quality Management, Technical Drawing Interpretation
Preferred skills
Semiconductor equipment experience, Six Sigma Green Belt, Advanced Quality Certifications
Technologies
Excel, Power BI, MS Office
Responsibilities
Develop and apply quality standards and conduct tests to verify product quality; Analyze operational data to identify issues and implement recommendations; Lead multi-functional teams including engineers and suppliers to drive continuous improvement; Drive customer escalation resolution using 8D discipline; Monitor field customer performance and conduct Root Cause Analysis; Prepare documentation for inspection/testing procedures and quality post-mortems.
Seniority
Senior, hands-on IC
