API/SDK 상품운영 및 기술지원 담당자
Core
Managing operations and technical support for TMAP API/SDK and data products, ensuring stable customer utilization of map data assets.
Role type
Senior IC API/SDK Product Operations Engineer
Builds
TMAP API/SDK, map content, and data products for mobility, logistics, and retail customers
Domain
Mobility, Logistics, Retail, LBS (Location-Based Services)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
API/SDK operations, REST API/HTTP/JSON, authentication/authorization, rate limiting, timeout/retry handling, incident analysis, RCA, log/metric/monitoring analysis, technical documentation, cross-functional technical communication
Preferred skills
Large-scale API/SDK service operations, API Gateway architecture, version control/deprecation policies, async processing/webhooks, automation scripting (Python/Shell), cloud operations (AWS/Azure), security/compliance operations
Technologies
REST API, HTTP, JSON, API Gateway, AWS, Azure, Python, Shell Script, SQL
Responsibilities
Establish and manage API/SDK operation policies and quality; support customer integration and resolve technical inquiries; monitor services, handle incidents, and perform RCA; manage API contracts, versioning, and deprecation policies; support new customer PoC and commercial transition; automate operations; analyze customer VOC and technical requirements; maintain technical documentation; identify and execute stability/performance improvements; collaborate with sales on upselling opportunities
Seniority
Senior, hands-on IC
