Zendesk Developer
Core
Design, develop, and maintain Zendesk support solutions, automations, and integrations to improve agent efficiency and customer experience.
Role type
Zendesk Developer
Builds
Scalable Zendesk workflows, custom apps, and third-party integrations for customer support operations.
Domain
Healthcare technology / Customer Support Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Zendesk configuration and customization, JavaScript, HTML, CSS, Zendesk APIs and webhooks, customer support lifecycle management, SDLC and Agile delivery, backend integration (PHP or .NET)
Preferred skills
Zendesk Explore, SSO standards (Azure AD), CI/CD pipelines, high-volume multi-region support environments
Technologies
Zendesk Support, Guide, Explore, Zendesk Apps Framework (ZAF), Git, REST APIs, JSON
Responsibilities
Lead Zendesk configuration and enhancements, develop and customize Zendesk apps, administer Zendesk instances and governance, design and maintain automations, build reusable workflows and forms, implement integrations, own release execution, monitor platform health and troubleshoot incidents
Seniority
Mid-level, hands-on IC