Customer Service Representative II
Core
Provide courteous, professional, and efficient service to customers for Cencora's third-party logistics operations in the US, handling order processing, issue resolution, and coordination with sales and warehouse teams.
Role type
Customer Service Representative
Builds
Order fulfillment and customer support processes for pharmaceutical distribution
Domain
Healthcare logistics / Pharmaceutical distribution
Deliverable
client delivery
Required skills
Order management, customer issue resolution, data entry, communication (oral/written), coordination with sales and warehouse teams, product knowledge, organizational skills
Preferred skills
HDI-CSR certification, CCSS certification, familiarity with inventory management systems
Technologies
Microsoft Word, Microsoft Excel, inventory management systems
Responsibilities
Process phone, fax, mail, email, dropship, and verbal orders; assist with missed shipments, price adjustments, and backorders; coordinate special orders and quotations with field sales; provide accurate answers to product and service inquiries; escalate complex issues to supervisors; perform data entry for orders and pricing; communicate with distribution center departments; serve as liaison between customers and field sales; suggest improvements to customer service operations.
Seniority
Individual Contributor, entry-to-mid level