Sr. Manager, CRM Product Management
Core
Lead the design, development, and strategy of self-service products and digital customer experience solutions powered by Salesforce and AI technologies to enable customers and partners to independently resolve issues and complete transactions.
Role type
Senior Manager, CRM Product Management
Builds
Self-service portals, customer communities, AI-powered virtual assistants, and autonomous service experiences
Domain
Healthcare / Customer Experience / Salesforce / AI
Deliverable
product features
Required skills
Product strategy, roadmap execution, Salesforce Experience Cloud, Service Cloud, digital engagement, conversational AI, intelligent automation, team leadership, stakeholder management, Agile/Scrum
Preferred skills
Agentic solutions (Agentforce), AI agents, workflow automation, responsible AI governance
Technologies
Salesforce, Salesforce Agentforce, conversational AI, workflow automation
Responsibilities
Drive product strategy and roadmap for self-service and agentic capabilities; manage the lifecycle of self-service products from backlog to implementation; lead initiatives to implement autonomous agents and AI-assisted interactions; oversee ongoing support and continuous improvement of digital solutions; coordinate delivery across business, development, and vendor teams; lead a team of product owners and analysts.
Seniority
Senior, hands-on IC with team leadership