Customer Onboarding & Integration Operations Lead
Core
Lead operational excellence for customer onboarding and integration processes for MWI Animal Health veterinary and livestock solutions, utilizing dashboards and KPIs to monitor performance and drive continuous improvement.
Role type
Senior IC operations lead (customer onboarding & integration)
Builds
Customer onboarding workflows and integration processes for veterinary and livestock production solutions
Domain
Animal health / Veterinary services
Deliverable
dashboards & analysis
Required skills
KPI implementation and monitoring, customer onboarding workflow management, regulatory compliance processes, data analysis and auditing, quality assurance program management, process improvement
Preferred skills
Dashboard development, SQL, data modeling, analytics engineering, data governance
Technologies
Dashboards, SQL, Data modeling tools
Responsibilities
Monitor queues and prioritize cases to meet service level goals, analyze historical data to forecast workload spikes, champion quality assurance programs by monitoring interactions and evaluating performance, standardize reporting processes and prepare performance reports for leadership, identify inefficiencies in case management and implement improvements, ensure processes align with organizational policies and regulatory requirements
Seniority
Senior, hands-on IC