Service Specialist
Core
Assists in Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and customer support for service/warranty repairs on boats, motors, trailers, and ATVs/UTVs.
Role type
Service Specialist (Retail/Dealership Operations)
Builds
Unit delivery schedules, delivery documents, repair work orders, and inventory records for marine and power sports equipment.
Domain
Retail / Marine & Power Sports Equipment
Deliverable
product features
Required skills
Inventory management, pre-delivery inspection (PDI), customer service, documentation preparation, basic math calculations, data entry in dealership management systems
Preferred skills
Knowledge of product warranty policies, rigging and accessory mounting instructions
Technologies
Dealership Management data entry system (IDS)
Responsibilities
Conduct final PDI and inspect detailing of units; assist customers with service/warranty repairs and parts; prepare Owner's Delivery Packet and delivery documents; assist with warranty repair authorization and parts sales; maintain unit inventory status and physical inventories.
Seniority
Entry-level, general supervision