Operations Support Representative
Core
Provide administrative support for account reviews, handle inquiries from agents/supervisors, and interact with internal/external customers to process high-volume tasks accurately.
Role type
Intermediate Operations Support Representative
Builds
Account status updates and operational risk controls for Brightway Cards
Domain
Financial Services / Lending
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
High School/GED, Operational Support experience, Customer Service experience, Independent work under deadlines, Multi-system proficiency
Preferred skills
Financial Services background, Lending experience
Responsibilities
Manage incoming/outgoing physical and electronic mail, Process account status updates, Complete ad-hoc reviews, Ensure compliance with regulatory standards, Review and decide on accounts per procedures, Research account issues, Collaborate on remediation projects