Branch Manager
Core
Lead a branch team to deliver exceptional customer service and drive lending sales for nonprime customers.
Role type
Branch Manager
Builds
Personal loans, credit cards, and other financial products for community customers
Domain
Financial Services / Consumer Lending
Deliverable
product features
Required skills
team leadership, sales goal achievement, customer service excellence, operations management, compliance adherence, conflict resolution, strategic thinking, talent acquisition, performance coaching, regulatory knowledge
Preferred skills
college degree, underwriting experience, credit decision experience, financial industry background
Technologies
None stated
Responsibilities
Build a customer-focused environment ensuring all lending options are presented; Conduct engaging meetings to align the team with branch goals; Manage training on branch operations, compliance, and collections; Oversee collection activities and consult with customers on overdue accounts; Attract and cultivate high-quality, diverse talent; Provide actionable feedback to support team member growth; Inspire high performance while ensuring adherence to policies; Prioritize and resolve issues efficiently using strategic thinking.
Seniority
Individual Contributor, Management Level