Loss Mitigation Specialist
Core
Review consumer accounts to identify loan modifications, restructure loans for repayment, and collect deficiency balances via skip tracing and customer negotiation.
Role type
Loss Mitigation Specialist / Late Stage Collector
Builds
Loan workout plans and modification documents for nonprime customers
Domain
Financial services / Debt collection
Required skills
Loan restructuring, skip tracing, customer negotiation, regulatory compliance, document preparation, vendor relationship management
Preferred skills
Bilingual (Spanish), multitasking, phone communication, detail orientation
Technologies
Servicing systems, skip tracing tools
Responsibilities
Review and analyze consumer accounts to identify loan modifications; Answer incoming calls and negotiate mutually beneficial arrangements with customers; Prepare and audit modification documents; Maintain repossession and transport vendor relationships; Assign accounts for repossession; Complete required Federal and State regulation letters.
Seniority
Entry-level to Mid-level, hands-on IC