Collections Specialist
Core
Assist customers with financial servicing needs, negotiate repayments, and provide consultative solutions for loan and credit card accounts via digital and phone channels.
Role type
Collections Specialist (Customer Service)
Builds
Customer repayment plans and account resolutions for personal loans and credit cards
Domain
Financial Services / Collections
Deliverable
client delivery
Required skills
Customer communication, negotiation, compliance with debt collection laws, multitasking, proficiency in multiple tools/systems
Preferred skills
Experience in customer service/collections/call center, basic credit/finance knowledge, Spanish language proficiency
Responsibilities
Handle inbound and outbound customer contacts, negotiate account resolutions, maintain customer documentation, collaborate with internal teams
Seniority
Entry-level, individual contributor