Manager, Card Analytics
Core
Lead analytics initiatives to optimize credit card business efficiency, customer experience, and operational costs across the full lifecycle from account origination to debt collection.
Role type
Manager, Card Analytics
Builds
Operational efficiency frameworks, staffing capacity plans, risk control exception reports, and product roadmap insights.
Domain
Consumer Finance / Credit Cards / Contact Center Operations
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Contact center volume forecasting, staffing capacity planning, Gen AI tool application, advanced statistical techniques, data analytics in credit cards/Fintech, analytical framework development, contractor management
Preferred skills
Experience in consumer lending best practices, knowledge of communication channel optimization, experience with Brightway app data
Technologies
Gen AI tools, Brightway app, analytical tools
Responsibilities
Own forecasting and capacity planning for customer service and collections; run inquiry reduction programs using call data and Gen AI; create reports and dashboards for operational optimization; build exception reports for risk control; identify expense optimization opportunities; manage 2-4 contractors
Seniority
Manager, hands-on IC with team leadership