Member Services Coordinator
Core
Coordinate Member Services operations, organize daily head office or service centre activities, and ensure service quality for members and customers.
Role type
Member Services Coordinator
Builds
Daily service centre operations and member support
Domain
Financial services / Cooperative banking
Deliverable
client delivery
Required skills
Work planning and scheduling, queue monitoring, cash management, transaction processing, complaint resolution, security compliance
Preferred skills
Knowledge of counter and convenience products, knowledge of Desjardins products and services, knowledge of financial services cooperative fundamentals
Technologies
None stated
Responsibilities
Update work schedules and plan employee replacement, act as a resource for sector employees, monitor queue to boost productivity, resolve complaints, oversee cash management and reconcile accounts, perform monetary transactions and sell convenience products
Seniority
Mid-level, hands-on IC