AD - Digital Collections Strategy &Analytics
Core
Develop and execute strategies to deepen digital engagement and improve experiences with Collections customers while optimizing performance across pre-Collections, Collections, and Recoveries.
Role type
Associate Director, Digital Collections Strategy & Analytics
Builds
Digital and self-service experiences for collections customers
Domain
Consumer lending / Digital servicing / Loss prevention
Deliverable
production ML models | dashboards & analysis
Required skills
Strategic planning, data analysis, team leadership, project lifecycle management, stakeholder alignment, regulatory balancing, trade-off analysis
Preferred skills
Master's or PhD in quantitative discipline, experience in digital servicing or Collections, innovative problem solving
Technologies
SAS, SQL, R, Python
Responsibilities
Develop vision and roadmap for digital Collections agenda; Build and manage a learning agenda for continuous improvement; Optimize strategies balancing effectiveness and operational expenses; Lead the entire project lifecycle for complex analysis and models; Partner with leaders to define priorities and communicate to executives; Prioritize reporting and modeling priorities; Build and lead a high-performing team
Seniority
Senior, hands-on IC with leadership responsibilities
