RISE Applicant Specialist - Disaster Management - Los Angeles, California
Core
Support disaster-impacted homeowners in rebuilding all-electric homes by reviewing applications, providing case management, and coordinating with utility partners.
Role type
Senior IC case management specialist (disaster recovery)
Builds
Rebuilding Incentives for Sustainable Electric (RISE) Homes program applications and customer support
Domain
Disaster recovery + utility incentive programs
Deliverable
client delivery
Required skills
Eligibility review, case management, application processing, documentation assessment, stakeholder coordination, program compliance, customer guidance, regulatory knowledge, data entry, travel management
Preferred skills
FEMA/SBA/HUD program experience, post-disaster rebuilding knowledge, CRM usage, energy efficiency rebate familiarity, government agency experience
Technologies
Microsoft Office, CRM systems, case management software
Responsibilities
Guide applicants through eligibility requirements and documentation needs; review building permits and plans to confirm program compliance; track application status and follow up on missing items; coordinate with utility partners and recovery agencies; conduct outreach and education in disaster-affected areas; maintain accurate case records.
Seniority
Mid-level, hands-on IC