Senior Business Analyst
Core
Senior Salesforce Business Analyst supporting Medicaid operations modernization by bridging business stakeholders and technical teams to define and manage Salesforce requirements.
Role type
Senior IC Salesforce Business Analyst
Builds
Salesforce solutions for Medicaid operations consolidation and modernization
Domain
Healthcare (Medicaid) + Salesforce platform
Required skills
Salesforce implementation, Agile delivery, requirements elicitation, user story ownership, backlog management, UAT support, process documentation, stakeholder facilitation (via careerplan.io/jobs/R2603338-senior-business-analyst-at-icf)
Preferred skills
Salesforce Admin/Business Analyst certification, SAFe methodology, Medicaid/healthcare/government program experience, Salesforce DevOps, Human-Centered Design
Technologies
Salesforce (Sales Cloud, Service Cloud, Experience Cloud), Jira, Confluence, Azure DevOps
Responsibilities
Partner with Product Owners and stakeholders to gather and refine business requirements; Translate requirements into user stories, process flows, and acceptance criteria; Own user stories through Agile lifecycle from refinement to UAT; Manage backlog prioritization and release planning; Collaborate with developers and QA to validate solutions; Facilitate Agile ceremonies and track project risks/dependencies; Create business process documentation and support change management.
Seniority
Senior, hands-on IC