Salesforce Business Analyst (Public Trust)
Core
Business Analyst supporting a Salesforce Center of Excellence for a federal government client, translating business needs into technical requirements and ensuring successful delivery of Salesforce capabilities.
Role type
Senior IC Business Analyst (Salesforce)
Builds
Salesforce capabilities and federal government solutions
Domain
Public Sector / Government / Salesforce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce, Agile project management, Jira, Microsoft Office Suite, user training, technical documentation, requirements analysis, stakeholder engagement, process flow design, test scenario definition
Preferred skills
Federal government client experience, emergency management or crisis response domain knowledge, systems modernization experience, SAFe framework experience, user acceptance testing support
Technologies
Salesforce, Jira, Trello
Responsibilities
Engage federal stakeholders to gather functional and non-functional requirements; Translate business needs into user stories, acceptance criteria, and workflow diagrams; Collaborate with product owners and developers to prioritize the product backlog; Facilitate requirements discussions and backlog refinement activities; Create and maintain comprehensive documentation including process docs and user guides; Support testing activities by defining scenarios and validating requirements; Assist in preparing user training and adoption materials; Facilitate communication between business and technical teams; Participate in Agile ceremonies; Support governance and quality reviews.
Seniority
Mid-Senior, hands-on IC
