ServiceNow ITSM Process Integrator/Developer
Core
Design, build, and operate high-performance IT engines and implement ServiceNow ITSM/CMDB solutions for federal clients.
Role type
Senior IC ServiceNow ITSM Process Integrator/Developer
Builds
ServiceNow ITSM platforms, CMDBs, and integrations for federal government clients.
Domain
Federal IT services, IT Service Management (ITIL), Configuration Management Database (CMDB)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform administration, ITSM implementation, Discovery & Service Mapping, CSDM migration, JavaScript, REST/SOAP APIs, data governance, automated scripting, ITIL frameworks
Preferred skills
ServiceNow Certified Implementation Specialist (CIS) - ITSM
Technologies
ServiceNow, AWS, Flexera Data Platform, IRE (Intelligent Reconciliation Engine)
Responsibilities
Define and communicate vision/roadmap for CMDB products; elicit and validate requirements for ITSM products; design, configure, and implement ServiceNow ITSM platform; implement Discovery and Service Mapping for CMDB classes; migrate CMDB data from CSDM 3 to CSDM 5; maintain CMDB accuracy via automated scripts and IRE policies; develop dashboards and reports for monitoring and auditing; integrate CMDB with Hardware and Software Asset Management modules.
Seniority
Senior, hands-on IC