Client Service Associate
Core
Supports Investment Advisors and branch operations with day-to-day administration, client service, and relationship management to achieve business objectives.
Role type
Client Service Associate (Wealth Management)
Builds
Client relationships and operational support for Investment Advisors
Domain
Financial Services / Wealth Management
Deliverable
client delivery
Required skills
Investment process knowledge, Administrative process knowledge, Proprietary products knowledge, Compliance practices, Trade processing rules, Client relationship management, Account maintenance, Trade execution, Regulatory documentation, Risk management
Preferred skills
Insurance and group products knowledge, Trust and Estate services knowledge, Financial/Retirement planning knowledge
Technologies
CRM systems, Portfolio review tools, Trade execution platforms
Responsibilities
Book meetings and prepare introductory packages for prospects; Coordinate marketing activities and client events; Schedule and prepare client portfolio reviews; Execute client-initiated trades and handle account maintenance; Resolve client complaints and escalate as required; Generate reports and process account documentation; Mentor junior team members; Monitor assets and notify advisors of rebalancing needs; Ensure compliance with risk and regulatory policies.
Seniority
Mid-level, hands-on IC