ServiceNow SAM Administrator - ITAM
Core
Manage ServiceNow SAM Pro and Foundation modules to oversee software inventory, licensing compliance, and data quality for major publishers.
Role type
ServiceNow SAM Administrator
Builds
Software license compliance reports, dashboards, and audit-ready documentation
Domain
IT Asset Management (ITAM) / Software License Management
Required skills
ServiceNow SAM Pro administration, ServiceNow SAM Foundation configuration, software license modeling, entitlement record management, reconciliation processes, data normalization, compliance reporting, stakeholder presentation
Preferred skills
Experience with Microsoft, Adobe, VMware licensing, Intune, Jamf, ACC integrations, CMDB governance
Technologies
ServiceNow, Intune, Jamf, ACC, Microsoft, Adobe, VMware
Responsibilities
Administer and maintain ServiceNow SAM Pro and SAM Foundation modules; Configure SAM workflows, business rules, data imports, and automation processes; Maintain software discovery and reconciliation processes; Validate software usage and license consumption calculations; Analyze compliance positions for major publishers; Perform reconciliation between entitlements and installations; Identify software over-deployment and under-utilization; Monitor software discovery data from ServiceNow Discovery, Intune, Jamf, and ACC; Manage software normalization rules and resolve unmatched records; Prepare software compliance reports; Support internal and external software audits; Develop and maintain dashboards and reports; Present findings to stakeholders and management
Seniority
Mid-level, hands-on IC