Branch Manager
Core
Guides, directs, and coaches employees to deliver exceptional service and sales to BMO customers and prospects, while developing and executing branch business plans to maximize growth and profitability.
Role type
Senior IC retail banking branch manager
Builds
Retail banking branch operations, sales strategies, and customer service delivery for BMO Financial Group
Domain
Retail Banking
Required skills
Retail banking product knowledge, team leadership and coaching, business plan development, sales strategy execution, customer relationship management, regulatory compliance, financial analysis, performance monitoring, community networking, risk management
Preferred skills
Strategic planning, data-driven decision making, cross-functional collaboration, talent development, innovative business development
Technologies
Branch operational systems, performance metrics tools, risk management frameworks
Responsibilities
Coach employees to deliver exceptional service and sales; develop and execute branch business plans; identify and refer customers to other business groups; conduct cold calls to develop new customer relationships; maintain high-touch relationships with key customers; resolve complex customer issues; monitor sales and service performance against plan; plan and control unit operating expenses; implement new programs and processes; identify suspicious activity related to money laundering.
Seniority
Senior, hands-on IC