Financial Center Manager II
Core
Guides, directs, and coaches employees to deliver exceptional service and sales to BMO customers; acts as an originator of consumer loans and mortgage loans in compliance with federal regulations.
Role type
Senior IC retail banking manager (branch)
Builds
Retail banking branch operations and customer relationships
Domain
Financial services / Retail banking
Required skills
Supervisory and management experience, knowledge of retail banking products and services, knowledge of branch operational processes and policies, knowledge of applicable regulations and audit standards, verbal and written communication skills, analytical and problem-solving skills, influence skills, data-driven decision-making
Preferred skills
Previous supervisory or management experience, in-depth knowledge of competitive marketplace and trends in product offerings
Technologies
Branch technologies, performance metrics
Responsibilities
Develops and executes a branch business plan to maximize business growth and wallet share, conducts sales calls and cold calls to develop new customer relationships, coaches employees and manages poor performance, resolves complex customer situations, monitors sales and service performance against plan, plans and controls unit operating expenses, identifies and reports suspicious patterns of activity related to money laundering, complies with all legal and regulatory requirements for the jurisdiction
Seniority
Senior, hands-on IC