Senior NOC Escalation analyst, Firewall support
Core
Senior Network Operations Center (NOC) escalation analyst specializing in firewall support, incident management, and network infrastructure troubleshooting for a financial institution.
Role type
Senior IC Network Operations Engineer (Firewall & Escalation)
Builds
Network infrastructure reliability, incident resolution, and service restoration for mission-critical banking systems.
Domain
Financial Services / Network Security & Infrastructure
Required skills
Checkpoint Firewall expertise (Subject Matter Expert), Routing & Switching (Cisco, ACI, F5), Packet Capture & Protocol Analysis, Major Incident Response, Root Cause Analysis (RCA), Network Telemetry Analysis, VPN & Wireless troubleshooting
Preferred skills
Juniper Firewall expertise, Advanced Network Engineering, 3rd party provider coordination
Technologies
Checkpoint, Cisco, ACI, F5 Load Balancers, Juniper, VPN, Wireless
Responsibilities
Serve as the highest technical escalation point for unresolved Level 1 & 2 incidents; Lead troubleshooting of complex routing, switching, firewall, and connectivity issues; Perform root cause analysis and develop permanent corrective solutions; Provide technical leadership during major outages and migrations; Execute after-hours and weekend on-call support for critical network operations.