Manager, Journey Enablement, Assisted Onboarding
Core
Lead strategic initiatives to enhance the assisted onboarding experience for Business Banking clients by streamlining origination, decisioning, and fulfillment processes.
Role type
Manager, Business Transformation & Process Improvement
Builds
Business processes, operating models, and service improvements for the Business Banking product suite
Domain
Banking / Business Banking / Process Transformation
Required skills
Process design, Change management, Stakeholder management, Project delivery, Data analysis, Risk management, Strategic planning, Operational excellence, Requirements development, Benefits realization
Preferred skills
Experience in onboarding, lending, or account opening processes, Knowledge of AI application in business processes
Technologies
None explicitly listed
Responsibilities
Develop business cases and implementation plans for journey priorities; Manage multiple concurrent projects and workstreams; Design and produce dashboards to track journey outcomes; Identify and resolve operational inefficiencies; Partner with Technology and Digital teams to define requirements; Build change management plans and communication strategies; Document processes and procedures; Ensure processes adhere to risk, regulatory, and compliance requirements.
Seniority
Manager, hands-on IC with strategic oversight