Operational Excellence & Procedures Lead
Core
Drive continuous improvement and AI adoption across Operations to ensure processes are efficient, scalable, and well-governed.
Role type
Senior Operational Excellence & Procedures Lead
Builds
Optimized operational workflows, automated processes, and scalable procedure frameworks for a UK Fintech bank.
Domain
Fintech / Banking Operations / Process Improvement
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Operational Excellence, Business Process Improvement, Procedure Management, Stakeholder Management, Process Mapping, End-to-End Process Design, Line Management, Operational Governance, Risk Management, Automation, AI Technologies (Microsoft Copilot, ChatGPT, Claude), Workshop Facilitation, Data Analysis
Preferred skills
AI Prompt Design, Knowledge Assistants, Operational Resilience, Consumer Duty, FCA Regulatory Requirements, Fast-growing Bank/Fintech Experience
Technologies
Microsoft Copilot, ChatGPT, Claude
Responsibilities
Own and evolve the way Operations works; Lead process/procedure reviews to simplify, standardise, and automate activities; Facilitate workshops to map and optimise end-to-end customer journeys; Lead the adoption of AI capabilities across Procedures and Training; Support the successful delivery of operational change initiatives; Maintain oversight of operational process documentation and procedure standards.
Seniority
Senior, hands-on IC with line management experience