Director, Journey Enablement, Self-Serve Onboarding & Servicing
Core
Lead the Business Banking Self-Serve Onboarding & Servicing Journey to transform the end-to-end client experience from digital application through ongoing servicing.
Role type
Senior Director, Business Transformation & Digital Strategy
Builds
Digital client journeys for Business Banking (Online Banking & Online Banking for Business)
Domain
Banking / Digital Transformation
Deliverable
product features
Required skills
Business transformation leadership, process redesign, digital enablement, systems thinking, stakeholder alignment, team leadership, strategic planning, change management, risk management
Preferred skills
AI integration, operational excellence, enterprise-wide process optimization
Responsibilities
Define and execute vision for future-state digital journey, lead roadmap development balancing client value and business outcomes, drive digital adoption by identifying friction points, align partners across Product/Digital/Technology/Operations, track journey KPIs and sales metrics, lead change management programs, develop business cases and ROI assessments, design communication strategies for behavior change, manage team performance and talent development.
Seniority
Director, hands-on leader with people management responsibilities
