Head of UK and Western Europe CCB Onboarding
Core
Lead the transformation of the Client Onboarding function for UK and Western Europe, shifting from manual execution to a digitally-native, AI-augmented ecosystem within Citi's Warsaw hub.
Role type
Senior IC transformation leader (Head of Onboarding)
Builds
A scalable, AI-enabled onboarding operating model for complex corporate and commercial banking clients
Domain
Financial Services / Corporate & Commercial Banking / Digital Transformation
Deliverable
production ML models
Required skills
Strategic leadership, enterprise-wide transformation, digital and AI roadmap execution, cross-functional stakeholder management, operational excellence, talent development, risk governance
Preferred skills
Financial services leadership, operating model redesign, automation and AI adoption, client-facing service quality management
Technologies
AI, Digital platforms, Process automation tools
Responsibilities
Define and execute regional onboarding strategy, lead end-to-end client portfolio management, drive productivity re-engineering programs, build future leadership talent, ensure regulatory compliance and risk control
Seniority
Senior, hands-on IC
