Bank Manager
Core
Guides, directs, and coaches employees to deliver exceptional service and sales to BMO customers; acts as an originator of consumer loans and develops branch business plans.
Role type
Senior IC retail banking manager (branch)
Builds
Branch business growth, customer retention, and sales revenue
Domain
Retail banking / Consumer finance
Required skills
Retail banking product knowledge, team leadership, sales strategy, regulatory compliance, customer relationship management, financial analysis, operational process management, risk management, community networking, performance monitoring
Preferred skills
Experience with mortgage licensing, data-driven decision making, strategic planning
Technologies
Branch technologies, performance metrics tools, Nationwide Mortgage Licensing System and Registry
Responsibilities
Coach employees to deliver exceptional service and sales; originate consumer loans in compliance with Regulation Z and S.A.F.E. Act; develop and execute branch business plans to maximize growth; build community networks for referrals; monitor sales and service performance against plan; resolve complex customer issues; plan and control unit operating expenses; implement new programs and processes; identify suspicious activity patterns related to money laundering.
Seniority
Senior, hands-on IC