Service Representative (New or Recent Graduate) - 1 Year Contract
Core
Execute routine service requests, transactions, and queries for retail and commercial deposits and payments while ensuring accuracy and meeting service level agreements.
Role type
Service Representative (New or Recent Graduate)
Builds
Retail and commercial deposit and payment operations
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data analysis, system knowledge, regulatory compliance, prioritization, PC skills (MS Office), multi-tasking, problem-solving, organization, verbal and written communication, collaboration
Preferred skills
Post-secondary degree in a related field, knowledge of business unit products and services, understanding of risk and regulatory requirements
Technologies
MS Word, Excel, PowerPoint
Responsibilities
Execute routine tasks such as service requests, transactions, and queries within service level agreements; analyze data to provide insights and recommendations; check and reconcile information to ensure accuracy; identify and resolve discrepancies; escalate non-routine issues; follow documented policies and procedures; collaborate on the development and implementation of new processes and systems; maintain understanding of regulatory requirements and risks.
Seniority
Entry-level / Junior