Bilingual Pre-Delinquency Contact Center Agent
Core
Manages delinquent and high-risk accounts by executing loss mitigation strategies, negotiating payment plans, and resolving complex collection disputes to minimize bank losses while maintaining customer relationships.
Role type
Senior collections specialist (loss mitigation & recovery)
Builds
Collections solutions and payment strategies for non-performing loans
Domain
Banking / Consumer Credit Collections
Deliverable
client delivery | production ML models (data analysis for collection probability)
Required skills
negotiation, loss mitigation strategy, complex account resolution, regulatory compliance, data analysis, stakeholder management, process improvement, training delivery, risk assessment, strategic planning
Preferred skills
credit qualification expertise, industry trend analysis, creative problem solving, independent work
Technologies
Collections management systems, reporting dashboards, CRM tools
Responsibilities
Execute loss mitigation processes for non-performing accounts, negotiate payment strategies with customers, analyze account data to determine collection probability, develop action plans to maximize recovery, train and coach team members, integrate marketing promotions into customer conversations, escalate complex disputes, generate ad-hoc reports and dashboards.
Seniority
Mid-to-Senior, hands-on IC with strategic initiative ownership
