Personal Banker
Core
Deliver exceptional service to BMO customers by identifying needs and providing tailored financial solutions including everyday banking, retail investments, lending, and home financing.
Role type
Retail banking sales and service professional
Builds
Personal banking relationships and financial solutions for individuals and small businesses
Domain
Retail Banking / Financial Services
Deliverable
product features
Required skills
Needs-based assessment, consultative sales, credit recommendation, risk management framework application, regulatory compliance, digital banking guidance, community relationship building
Preferred skills
Experience in financial services, knowledge of retail investments and lending products, proficiency with digital tools and social media
Technologies
Tablets, smartphones, online banking tools, digital self-serve platforms
Responsibilities
Proactively engage customers to complete needs assessments and recommend tailored financial solutions; Support customer transactions and resolve issues through credit audits and quality checks; Apply risk management frameworks to protect bank assets and maintain lending portfolio quality; Make credit recommendations for personal lending transactions in compliance with policies; Identify and report suspicious activity related to money laundering; Integrate marketing promotions into customer conversations to drive business growth.
Seniority
Entry to Mid-level, hands-on IC
