Branch Manager
Core
Guides, directs, and coaches employees to deliver exceptional service and sales to BMO customers, while developing and executing branch business plans to maximize growth and profitability.
Role type
Branch Manager (Retail Banking)
Builds
Branch business plans, sales strategies, and customer service initiatives for BMO Financial Group
Domain
Retail Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, Strategic planning and execution, Sales and business development, Customer relationship management, Regulatory compliance, Financial analysis and problem solving
Preferred skills
Community networking, Data-driven decision making, Risk management, Cross-functional collaboration
Technologies
Branch operational systems, CRM tools, Financial planning software
Responsibilities
Coach employees to deliver exceptional service, Develop and execute branch business plans, Identify and make referrals to other business groups, Conduct cold calls to develop new customer relationships, Resolve complex customer issues, Monitor sales and service performance against plan, Plan and control unit operating expenses, Maintain confidentiality of customer information, Identify and report suspicious activity related to money laundering
Seniority
Mid-Senior, hands-on IC with management responsibilities