Bank Manager
Core
Guides, directs, and coaches employees to deliver exceptional service and sales to BMO customers; acts as an originator of consumer loans and mortgage loans in compliance with federal regulations.
Role type
Retail Banking Branch Manager (Loan Originator)
Builds
Branch business plans, sales strategies, and customer service operations for BMO Financial Group
Domain
Retail Banking / Consumer Lending
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Supervisory and management experience, in-depth knowledge of retail banking products and services, advanced knowledge of competitive marketplace trends, working knowledge of branch operational processes and policies, working knowledge of applicable regulations and audit standards, analytical and problem-solving skills, influence skills, data-driven decision making
Preferred skills
Previous supervisory or management experience, in-depth verbal and written communication skills, in-depth collaboration and team skills
Technologies
Branch technologies, performance metrics tracking systems, Nationwide Mortgage Licensing System and Registry (NMLS)
Responsibilities
Develops and executes a branch business plan to maximize business growth and wallet share, acts as an originator of consumer loans and mortgages requiring federal registration, coaches employees to deliver exceptional service and meet strategic goals, conducts sales calls and develops a personal referral network, resolves complex customer situations and escalates issues when necessary, monitors sales and service performance against plan to identify gaps and implement action plans, plans and controls unit operating expenses in accordance with forecasts, identifies and reports suspicious patterns of activity related to money laundering
Seniority
Mid-Senior, hands-on IC with team leadership