Head, Virtual Banking
Core
Lead the future of Virtual Banking by shaping strategy, overseeing a 300+ FTE operation, and delivering exceptional client experiences across virtual and physical channels.
Role type
Senior executive (Head of Virtual Banking)
Builds
Virtual banking business unit, client experiences, and enterprise partnerships
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
Large-scale customer operations leadership, enterprise transformation, strategic and commercial acumen, talent development, risk and regulatory governance
Preferred skills
Data analytics and insights utilization, digital modernization, cross-functional influence
Technologies
Digital platforms, automation tools, workforce management systems
Responsibilities
Define and execute long-term strategic vision, drive sales and service growth strategies, oversee large-scale operational excellence, lead enterprise transformation initiatives, build strategic enterprise partnerships, leverage data to drive performance, develop high-performing leaders, act as a trusted enterprise advisor, ensure risk and control compliance
Seniority
Executive, strategic leadership & large-scale operations
