Associate, Everyday Banking Trilingual English, Mandarin & Cantonese- Asian Market Team, Remote
Core
Provide credit and lending-related sales and service to BMO customers, advising on lending strategies and products while handling inbound calls in a contact centre environment.
Role type
Associate, Retail Banking Sales & Service
Builds
Personal banking products and lending solutions for Asian market customers
Domain
Retail Banking / Asian Markets
Deliverable
client delivery
Required skills
Fluent English, Mandarin, and Cantonese; Inbound call handling; Personal banking product knowledge; Contact centre operational processes; Call centre technology proficiency; Risk management framework application; Regulatory compliance (AML, FCAC, Privacy Act)
Preferred skills
Knowledge of competitive marketplace trends; Basic business communication skills
Technologies
Call centre technology and metrics platforms
Responsibilities
Understand customer needs and provide advice on personal banking and lending strategies; Integrate marketing promotions into customer conversations; Process customer requests accurately; Escalate complex or unresolved situations; Identify and report suspicious activity related to money laundering; Adhere to regulatory and compliance requirements; Take measured risks while protecting the bank
Seniority
Entry-level, supervised role
