Part Time Patient Customer Service Representative
Core
First point of contact for patients at Ascension St. Vincent Hospital, guiding them through registration and answering questions with compassion.
Role type
Part-time Patient Registration Customer Service Representative
Builds
Patient registration workflows and positive first impressions for hospital admissions
Domain
Healthcare / Hospital Operations
Deliverable
product features
Required skills
Customer service, fast-paced multitasking, empathy, computer system navigation, phone communication
Preferred skills
Medical or healthcare experience
Technologies
Multiple computer systems, phone systems
Responsibilities
Help patients navigate the registration process, answer phones and gather information quickly, assist anxious or confused patients, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport and ease patient concerns