Financial Counseling Representative
On-site
Core
Guide patients through insurance coverage, financial responsibility, and payment solutions while assisting with Medicaid and financial assistance applications.
Role type
Financial Counseling Representative
Builds
Patient financial accounts and payment plans for hospitals and health systems
Domain
Healthcare revenue cycle
Deliverable
client delivery
Required skills
Customer service, communication, empathy, insurance knowledge, Medicaid application assistance, multitasking, attention to detail
Responsibilities
Explain insurance benefits and out-of-pocket costs, meet with patients to discuss payment options, verify insurance eligibility, assist with financial assistance applications, maintain accurate documentation
Seniority
Entry-level, PRN (as needed)