Customer Service Representative
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care by registering patients and gathering information.
Role type
Patient Access Representative (Healthcare Customer Service)
Builds
Patient registration and access workflows for hospitals, health systems, and medical groups
Domain
Healthcare / Patient Access
Deliverable
physical/clinical work
Required skills
Customer service, communication, multitasking, attention to detail, composure, professionalism
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Responsibilities
Assist patients and families with the check-in process, answer phones and gather patient information, navigate diverse insurance plans and coverage details, collect co-pays and provide cost estimates, collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Seniority
Entry-level, trainable