Customer Service Representative - Patient Registration Team Lead
Core
Lead a patient registration team in an emergency department, ensuring operational excellence, workflow adherence, and high-quality patient service.
Role type
Senior IC team lead (patient access/customer service)
Builds
Patient registration workflows and team performance metrics
Domain
Healthcare operations / Emergency Department
Required skills
Team leadership, workflow monitoring, conflict resolution, process adherence, reporting, training
Preferred skills
Patient access experience, mentoring, operational improvement
Technologies
Registration and billing systems
Responsibilities
Monitor team performance, schedules, and productivity metrics; Ensure workflows and registration processes are followed consistently; Assist with training, onboarding, and development of team members; Resolve patient and team member issues with sound judgment and professionalism; Complete daily worklists and generate reports using registration and billing systems; Support quality assurance initiatives and continuous improvement efforts