Patient Access Customer Service Representative
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care during check-in and registration.
Role type
Patient Access Customer Service Representative
Builds
Patient registration workflows and timely access to care
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Customer service, communication, multitasking, attention to detail, composure, professionalism
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Responsibilities
Assist patients and families with the check-in process, answer phones and gather patient information, navigate insurance plans and collect co-pays, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, trainable
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