Associate Analyst
Core
Customer care representative handling US health insurance inquiries via voice and digital channels, securing patient information.
Role type
Associate Analyst (Customer Care)
Builds
Patient support interactions for US health insurance companies
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Verbal communication, Computer proficiency (MS Office), SOP adherence, KPI management, Compliance adherence, Data privacy handling (via careerplan.io/jobs/R260000006488-associate-analyst-at-r1rcm)
Preferred skills
US healthcare experience, Adaptability to process changes, 24x7 shift flexibility
Responsibilities
Make outbound/inbound calls to US health insurance companies, Secure patient health information, Work on websites/applications per SOP, Maintain compliance and PHI non-disclosure, Meet assigned KPIs and targets