Customer Service Representative - Patient Registration
Core
First point of contact for patients, managing phone calls and computer-based check-ins to register patients efficiently and provide calm, compassionate support.
Role type
Patient Registration Customer Service Representative
Builds
Patient registration workflows and check-in processes for hospitals and health systems
Domain
Healthcare / Patient Registration
Deliverable
client delivery
Required skills
Strong customer service experience, ability to work in fast-paced environments, detail-oriented, quick learner, ability to navigate multiple computer systems
Preferred skills
Medical or healthcare experience
Technologies
Computer-based registration systems, multiple hospital software platforms
Responsibilities
Answer phones and gather patient information accurately, assist patients who are anxious or confused, navigate diverse insurance plans and coverage details, adapt to interruptions from clinical teams during urgent care situations, build rapport and ease patient concerns in real time
Seniority
Entry-level, trained on the job
