Patient Access Representative
Core
First point of contact for patients in the Emergency Department, ensuring fast, compassionate, and accurate access to care while managing registration and insurance verification.
Role type
Frontline healthcare customer service representative (Patient Access)
Builds
Patient registration workflows and smooth patient flow in the Emergency Department
Domain
Healthcare / Emergency Department Operations
Deliverable
physical/clinical work
Required skills
Exceptional customer service, communication, composure in fast-paced environments, multitasking, attention to detail, navigating diverse insurance plans, data entry
Preferred skills
Experience with patient access, medical registration, insurance verification, or front desk
Technologies
Multiple computer systems (specific names not listed)
Responsibilities
Assist patients and families with the check-in process, answer phones and gather patient information, build trust with patients during critical moments, navigate insurance plans and collect co-pays, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, trainable