Customer Service Representative as needed
Core
First point of contact for patients at a hospital, assisting with registration, answering questions, and gathering accurate information in a fast-paced environment.
Role type
Patient Registration Customer Service Representative
Builds
Patient registration workflows and initial patient intake processes
Domain
Healthcare / Hospital Operations
Deliverable
client delivery
Required skills
Customer service, data entry, phone communication, patient interaction, insurance plan navigation, adaptability
Preferred skills
Medical or healthcare experience
Responsibilities
Register patients efficiently across multiple computer systems, answer phones and gather information, assist anxious or confused patients, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport and ease patient concerns
Seniority
Entry-level / Individual Contributor