Financial Counseling Representative (PRN)
Core
Guide patients through insurance coverage, financial responsibility, and payment solutions in a hospital emergency department setting.
Role type
Financial Counseling Representative (PRN)
Builds
Patient financial accounts and payment plans for hospitals and health systems
Domain
Healthcare revenue cycle and patient financial services
Deliverable
client delivery
Required skills
Insurance verification, Medicaid application assistance, financial assistance program navigation, patient communication, multitasking, documentation accuracy
Responsibilities
Verify insurance eligibility and explain benefits, meet with patients to discuss payment options and financial assistance, assist with Medicaid and financial assistance applications, maintain accurate documentation across multiple systems, collaborate with care teams and revenue cycle departments