Data Analyst
Core
Translate business and customer needs into functional requirements and user stories to deliver a secure, seamless Customer Identity and Access Management (CIAM) platform experience.
Role type
Senior Business Analyst (CIAM)
Builds
CIAM platform capabilities including authentication, authorization, identity lifecycle management, and customer self-service.
Domain
Cybersecurity / Digital Identity
Deliverable
product features
Required skills
Requirements gathering, user story creation, backlog management, stakeholder facilitation, identity lifecycle management, customer journey analysis, UAT coordination
Preferred skills
Agile/Scrum methodology, Jira/Confluence, customer journey mapping, enterprise transformation, privacy/security regulations, AI/ML in cybersecurity
Technologies
Jira, Confluence, Microsoft Copilot
Responsibilities
Partner with product, security, and technology teams to understand needs; independently gather, analyze, and prioritize CIAM requirements; translate requirements into epics, features, and acceptance criteria; facilitate workshops and sessions with business leaders; identify gaps between current capabilities and future needs; validate delivered functionality against requirements; support User Acceptance Testing (UAT); analyze customer journeys to simplify identity experiences; partner with UX teams to improve journeys; provide status and dependency information to leadership.
Seniority
Senior, hands-on IC
