Technical Account Manager - OT Secure
Core
Trusted technical advisor for SecureOT Platform customers, driving adoption, operational maturity, and cybersecurity value realization.
Role type
Senior Technical Account Manager (OT/Cybersecurity)
Builds
SecureOT Platform adoption and operational health for industrial clients
Domain
Industrial Automation / OT Cybersecurity
Deliverable
dashboards & analysis
Required skills
OT environment experience, cybersecurity initiatives, client training delivery, technical data translation, dashboard visualization, stakeholder management
Preferred skills
Kibana proficiency, reporting tools, Spanish or Portuguese (professional level), 2+ years client-facing experience
Technologies
SecureOT Platform, Kibana
Responsibilities
Develop and manage customer adoption and success plans; Lead Monthly Technical Reviews (MTRs) and present health metrics; Train customer users and administrators on SecureOT capabilities; Identify risks and optimization opportunities in asset visibility and vulnerability management; Partner with Customer Success Managers on Quarterly Business Reviews (QBRs); Translate technical platform data into meaningful business outcomes.