Remote Support Engineer - Japanese Speaking
Core
Provide technical support for Rockwell Automation and Allen Bradley software to customers in Japan via phone, chat, and email.
Role type
Support Engineer (Industrial Automation)
Builds
Customer support for FactoryTalk software suite and industrial automation systems
Domain
Industrial Automation / Manufacturing Technology
Deliverable
client delivery
Required skills
Japanese language proficiency, troubleshooting, technical documentation, KCS process, customer relationship management
Preferred skills
English language skills, industrial networking knowledge, PLC/HMI expertise
Technologies
FactoryTalk View Site Edition, ThinManager, FactoryTalk Historian Site Edition, FactoryTalk VantagePoint, FactoryTalk AssetCentre, FactoryTalk Metrics, FactoryTalk Transaction Manager, FactoryTalk EnergyMetrix, FactoryTalk Batch, PlantPAX
Responsibilities
Troubleshoot customer issues via phone, chat, and email; manage customer interactions and set expectations; document technical solutions and best practices; update and author technical notes and workarounds; participate in establishing customer satisfaction metrics; deliver internal training and knowledge sharing.
Seniority
Mid-level, hands-on IC